Refund and Cancellation Policy

Our Refund Approach

We want JurisPK to feel fair. Because launch payments are manually verified through QR, Till ID, IBAN, bank-transfer, wallet, or other checkout-supported manual payment instructions and reviewed by JurisPK, refund and correction requests are handled in good faith and with practical flexibility, especially during launch.

This policy applies to paid JurisPK subscriptions and payment submissions. Free access, guest access, beta access, administrative access, promotional access, and complimentary access normally have no cash refund value.

Payment Activation

Submitting a payment reference, transaction ID, or screenshot does not automatically activate a subscription. JurisPK reviews payment submissions before activation. If a payment cannot be matched, is incomplete, appears incorrect, or needs clarification, we may reject it, request more information, or keep it pending until the issue is resolved.

If you paid but your access was not activated because of our verification delay or error, contact support@jurispk.com with your account email, order ID, amount, payment reference or transaction ID, payment date, payer phone number where used, and any available proof. We will review the matter and either activate the correct access, request clarification, or process a correction where appropriate.

Cancellation

You may stop using JurisPK at any time. If recurring or automated renewal options are introduced later, cancellation rules for those options will be shown in the account or checkout flow.

For manually verified launch payments, cancellation generally means you do not renew or you ask us to stop future access at the end of the current paid period. Paid access may continue until the activated period ends unless a refund or early termination is approved.

Refund Windows

Unless a different written offer applies:

• Monthly Plus and Pro plans may be eligible for refund review within 7 days of activation if you are not satisfied, provided there has not been heavy full-text usage, abusive use, account sharing, scraping, fraud, or violation of the Terms.
• Yearly Plus and Pro plans may be eligible for refund review within 14 days of activation if you are not satisfied, provided there has not been heavy full-text usage, abusive use, account sharing, scraping, fraud, or violation of the Terms.
• After the initial window, we may offer a prorated refund, account credit, corrected activation, or other practical remedy where the request is reasonable and supported by the facts.

Refund approval is not automatic. We review account status, activation date, usage, payment status, support history, plan selected, service availability, and any abuse or fraud indicators.

Always-Eligible Review Cases

We will review requests involving:

• Duplicate payment for the same account and same period.
• Payment sent for the wrong plan, wrong amount, or wrong billing period before activation.
• Payment submitted but not activated because of our verification delay, system error, or admin error.
• Payment made through the checkout-displayed QR, Till ID, IBAN, or bank-transfer route but submitted with incomplete proof that can later be verified.
• A material service access issue that prevents paid full-text access and that we cannot resolve within a reasonable time.
• Accidental yearly purchase where you intended monthly and contacted us promptly before heavy usage.
• Administrative plan activation error.
• Payment rejection that you believe was based on incorrect information.

Limits and Refusals

We may refuse, reduce, or condition a refund where there is:

• Heavy full-text usage inconsistent with a refund claim.
• Scraping, bulk extraction, account sharing, resale, mirroring, automation abuse, or violation of access controls.
• Fraud, forged payment references, altered screenshots, false payer information, chargeback misuse, or misleading support submissions.
• Violation of the Terms, Acceptable Use Policy, or security rules.
• Promotional, free, complimentary, beta, or admin-granted access with no cash payment.
• Payment network, wallet, bank, telecom, or third-party delay outside our control.

We may deduct reasonable transaction, transfer, wallet, bank, or administrative costs where applicable and permitted.

Refund Method

Approved refunds are normally returned through the practical channel available for the original manual payment or another reasonable channel agreed during support review. The timing of wallet, bank, telecom, or payment-network processing is outside our control.

If the original payment cannot be reversed or refunded through the original route, we may request additional information to process a practical refund. You are responsible for providing accurate refund details.

Plan Changes

If you selected the wrong plan or billing interval, contact support promptly. Before activation, we may correct the pending order or ask you to submit a new payment. After activation, we may provide a corrected access period, credit, prorated adjustment, or refund where reasonable.

Upgrades, downgrades, credits, and plan corrections are handled operationally during launch and may not be instantaneous.

Chargebacks and Payment Disputes

Before initiating a chargeback or external payment dispute, please contact support@jurispk.com so we can review the payment and account history. Fraudulent or abusive chargebacks may result in account suspension, termination, and refusal of future service.

How to Request a Refund or Correction

Email support@jurispk.com with:

• Account email.
• Plan and billing period.
• Order ID.
• Payment reference or transaction ID.
• Payment date.
• Amount paid.
• Payer name and phone number if used in the payment flow.
• Reason for the request.
• Any screenshot or proof needed to identify the payment, excluding unnecessary sensitive details.

We aim to respond within a reasonable business timeframe during launch.