Complaints and Support Review Policy

How to Complain

Send complaints and support review requests to support@jurispk.com. Include your account email, relevant URL, order ID, payment reference, citation, screenshot, or other details needed to understand the issue.

We can review account issues, payment activation, refund requests, source metadata, technical errors, access problems, privacy concerns, security reports, and platform misuse reports.

What to Include

Helpful complaints include:

• Your account email.
• The affected page, URL, document, citation, order ID, or payment reference.
• A concise description of the problem.
• The result you are requesting.
• Any relevant date, amount, plan, screenshot, source URL, or support history.

Do not include passwords, private keys, full payment credentials, confidential client files, privileged legal advice, or unnecessary third-party personal information.

Review Process

We aim to review complaints in a reasonable business timeframe. Some issues may require payment reconciliation, source verification, technical review, admin review, legal review, security review, or additional information from you.

We may resolve a complaint by correcting metadata, repairing access, activating a verified payment, rejecting an unverifiable payment, providing support guidance, issuing a refund where appropriate, explaining our public-record position, escalating internally, or declining the request.

Public Legal Records

For public legal-record complaints, provide the JurisPK URL, citation, source URL if available, and the specific error. JurisPK may correct technical or metadata errors, but generally does not remove lawfully available public legal records merely because they are unfavorable, sensitive, disputed, or unwanted.

If you rely on a binding legal order or official source correction, include the order or source details.

Payment Complaints

For payment complaints, include the account email, order ID, payment reference or transaction ID, amount, payment date, payment method, payer name, phone number where used, selected plan, and any available proof needed to identify the payment.

We may request more information if the payment cannot be matched.

Security Complaints

Security reports should include the affected URL or endpoint, reproduction steps, impact, account type used, and confirmation that you did not access, copy, alter, or disclose non-public data.

Do not publicly disclose suspected vulnerabilities before we have had a reasonable opportunity to investigate.

Escalation

If you believe a support response did not address the issue, reply to the same email thread with "Review requested" and explain what remains unresolved.

We may decline repeated, abusive, bad-faith, fraudulent, or already-resolved complaints.